Gambling is entertainment — and at Koko88, we are committed to keeping it that way. This page explains our approach to player safety, the tools available to help you stay in control, and where to turn if gambling stops being fun. We take this responsibility seriously, every single day.
Responsible gambling means approaching online casino games, sports betting, and all other gambling activities as a form of entertainment — with a fixed budget, a clear time limit, and the emotional resilience to walk away regardless of outcome. At Koko88, we define it simply: gamble only what you can afford to lose, only for as long as you enjoy it.
For the vast majority of our Malaysian players — whether they are watching an EPL match on a Saturday night in Bangsar, following Liga Super Malaysia fixtures from Johor Bahru, or enjoying a few rounds of live baccarat after work in Petaling Jaya — gambling is exactly that: entertainment. They set a budget, stick to it, and stop when the fun stops.
But we also know that for a small minority of people, gambling can become compulsive and cause genuine harm to finances, relationships, and mental health. Problem gambling does not discriminate — it can affect anyone regardless of age, income, or background. The key warning signs are often subtle at first: chasing losses after a bad session, gambling to escape stress or anxiety, or spending more than planned because "the next win is coming."
At Koko88, we have built responsible gambling into the foundations of our platform — not because we are required to, but because we genuinely care about the long-term well-being of every player who trusts us with their entertainment time and money. We would rather have fewer players who gamble responsibly for years, than many players who burn out in months.
If you or someone you know in Malaysia is concerned about gambling behaviour, the most important step is to reach out. Support is available, it is confidential, and there is absolutely no stigma in asking for help.
Remember: Gambling is entertainment, not a strategy for making money. The house always has mathematical edge over time. Winning runs end. Budget accordingly, and never gamble with money set aside for rent, bills, food, or family commitments.
If you recognise two or more of the above signs in yourself or someone you know, please take action now. Use Koko88's self-exclusion tool or contact one of the support organisations listed on this page. Early intervention makes a significant difference to outcomes.
Every Koko88 account comes with a full suite of responsible gambling tools, accessible at any time from your account dashboard — no need to contact support.
Cap how much you can deposit over a daily, weekly, or monthly period. Once set, limits apply immediately and cannot be increased for7 days.
Set a net loss cap per day or per week. When your losses reach the limit, the Platform automatically restricts further wagering for that period.
Define how long each gaming session may last. Reality check pop-ups appear at regular intervals to keep you aware of time and money spent.
Temporarily or permanently close your account. All marketing stops. Promotional access is blocked. Your account is locked for the chosen duration.
How to access your tools: Log in to your Koko88 account → Navigate to Account Settings → Select "Responsible Gambling". All tools are available there, 24 hours a day, 7 days a week. If you need assistance setting a limit or exclusion, our live support team can help immediately.
Answering these questions honestly takes two minutes and can give you a clearer picture of your relationship with gambling. There are no right or wrong answers — only honest ones. If you find yourself answering "Yes" to several of these, it may be time to use one of our player protection tools or reach out for support.
This assessment is not a diagnostic tool and does not replace professional advice. It is offered purely as a moment of honest reflection to help you evaluate whether gambling remains a fun, controlled activity in your life.
If you answer "Yes" to three or more questions below, Koko88 strongly encourages you to contact one of the support organisations listed on this page or to activate self-exclusion through your account settings. Asking for help is a sign of strength, not weakness.
Reflect honestly on your gambling over the past 30 days
3 or more "Yes" answers? Please use your account's self-exclusion tool or contact one of the support organisations below. You do not need to manage this alone.
If you or someone close to you is struggling with gambling-related issues, please reach out to one of the following organisations. All services listed below are confidential and free of charge.
Malaysia's national welfare hotline operated by the Ministry of Women, Family and Community Development. Provides confidential counseling and referals for individuals and families affected by gambling problems. Available 24 hours a day, 7 days a week. Malaysia-based service.
GamCare is a leading international organisation providing information, advice and counseling for problem gambling. Their resources — including the National Gambling HelpLine and online chat support — are available internationally and can be accessed by Malaysian players seeking guidance in English.
A fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem with compulsive gambling. Meeting groups operate across Kuala Lumpur, Petaling Jaya, and other Malaysian cities. Attendance is free and anonymity is fully respected.
All major Malaysian government hospitals — including Hospital Kuala Lumpur, Hospital Penang, Hospital Sultanah Aminah (Johor Bahru), and Hospital Raja Perempuan Zainab II — have psychiatry and behavioural health departments that can provide clinical assessment and treatment for gambling disorder.
Befrienders Kuala Lumpur provides emotional support to people in distress, including those experiencing anxiety, depression, or crisis linked to financial or gambling problems. Calls are confidential, non-judgemental, and staffed by trained volunteers. Available daily from 24 hours.
Koko88's own responsible gambling support team is available around the clock via live chat. They can help you set limits, activate self-exclusion, connect you with external support organisations, or simply listen. Contact us at [email protected] — we respond within 4 hours.
These are the specific commitments Koko88 makes to every Malaysian player on our platform. They are not aspirational statements — they are standards we hold ourselves to every day, and against which we measure our performance.
If you feel we have fallen short of any of these commitments, please contact our support team. Feedback on our responsible gambling practices is taken seriously and reviewed by our management team.
Koko88 will never: target players with gambling promotions during or immediately after a self-exclusion period; send marketing to players who have opted out; or allow any player to complete a deposit without passing KYC age verification.
Every Koko88 account must pass mandatory KYC age verification before any real-money deposit or withdrawal is processed. No exceptions, no workarounds. If age cannot be verified, the account will not be activated.
Deposit limits, loss caps, session time controls, and self-exclusion are accessible from every player's account dashboard at all times — no need to contact support, no waiting period for reductions or exclusions to take effect.
When a player requests self-exclusion — whether for24 hours or permanently — Koko88 will process that request without delay. Marketing will be suspended, promotional access will be blocked, and the account will be locked for the specified duration.
Every member of Koko88's customer support team completes structured responsible gambling training before handling player contacts. They are trained to recognise distress signals and respond with empathy, appropriate tools, and external referals where needed.
Koko88's promotional communications will never suggest or imply that gambling is a reliable way to make money. All promotions are framed as entertainment incentives with clearly stated, honest terms and wagering requirements.
Responsible gambling standards evolve. Koko88 commits to reviewing our player protection tools, policies, and support resources on a regular basis and improving them in line with best practice developments in the industry.
Entertainment is the goal. Use our tools, know your limits, and play with a budget you are comfortable with. For players aged 21 and above only. If gambling stops being fun, stop — and reach out to us or to the support organisations listed on this page.